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  • Profile Image

    Google drive integration is not working.

    Asked by TonyBenting on March 19, 2015 at 11:37 AM

    hi there,

     

    our pdf form data is no longer appearing in our google drive folder? any ideas?

     

     

    seems ok in the integrations pane!

     

     

    regards

     

    tony benting

    Page URL:
    http://form.jotformeu.com/form/43205842053346

    integrations form data in
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 19, 2015 at 01:04 PM

    Hello Tony,

    I'm sorry for the trouble caused to you.

    Have you tried to re-integrate your form with google drive again? If you have not done it already. I would suggest you to re-integrate your form again and get back to us if the issue persists. You may like to take a look at the following guide:  http://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive 

    I am also reporting this issue to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by liyam on March 20, 2015 at 03:52 PM

    Hello,

    As of checking, it appears that old tokens no longer work with Google Drive. So as suggested by Ashwin, you will need to reintegrate your form with Google Drive. 

    If the problem persists, please do let us know.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by liyam on March 23, 2015 at 04:40 AM

    Hello Tony,

    If in case you have not done any reintegration with your form to Google Drive as of yet, please do not bother. We have managed to fix the cause of this and your form's existing integration should work fine again.

    If you have other questions or concerns, please do let us know.

    Thanks.