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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Transfer responses from old form to a new form?

    Asked by alisonmcgovern on March 19, 2015 at 02:54 PM
    but is it possible to transfer the responses from the old form to the new form?
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    JotForm Support

    Answered by Charlie on March 19, 2015 at 02:59 PM

    Hi again,

    Yes that is possible. This is what you can do.

    1. First, download your submissions from Form 1 as an Excel or CSV file. You can follow this guide: http://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel. Choose CSV instead.

    2. After that, you can use this guide on how to import that data to your Form 2: http://www.jotform.com/help/308-Import-App-Easily-import-your-Excel-or-CSV-data-into-JotForm 

    That should transfer your existing responses to another form. 

    I hope that helps. Do let us know if you need more information on this.

    Thank you.

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    Answered by alisonmcgovern on March 19, 2015 at 04:18 PM

    Hi - Thank you for this. I have followed the steps outlined above - but the date of birth field will not import. Does it need to be in a particular format? Many thanks, Mike

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    JotForm Support

    Answered by abajan on March 19, 2015 at 08:01 PM

    Hi Mike,

    Which of the forms in your account are involved in this procedure? What are their IDs, URLs or names?


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    Answered by alisonmcgovern on March 19, 2015 at 08:47 PM


    I want to transfer the responses from http://www.jotformpro.com/form/32365524609961

    to http://www.jotformpro.com/form/50775514043957



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    JotForm Support

    Answered by Charlie on March 19, 2015 at 10:31 PM

    Hi Mike,

    Have you followed the .csv and xls format in the import app?

    You just need to copy the formatting on the first row of your .csv or .xls file. For the date of birth field, you need to use "29_Date of Birth_datetime". See if that works. 

    Kind regards.

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    Answered by alisonmcgovern on March 20, 2015 at 10:42 AM

    They are in the correct format and I have used the correct heading.

    This is getting very irritating - can you please either fix my original form so that the thank you message is displayed and notification emails are sent - or transfer over the dates of birth to the new form (I can not do this manually)

    The old form is https://secure.jotformpro.com/form/32365524609961

    The new form is http://www.jotformpro.com/form/50775514043957

    This has taken up hours of my time which I don't really expect from a paid-for application.

    Many thanks,


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    JotForm Support

    Answered by EltonCris on March 20, 2015 at 12:56 PM

    Hi Mike,

    Our apologies for the inconveniences caused.

    I think it is easier if we resolve the problem on the first form rather than moving to another form.

    I think I found a lead to resolve the problem with your first form. It seems your Google Spreadsheet integration needs to be refreshed or if you are no longer using it, you can remove it. This might resolve the problem with the blank page and email.

    Here's how to remove the Google Spreadsheet Integration.

    1. While on the Form Builder, click Integrations

    2. Select Google Spreadsheet

    3. Click Remove Integration

    Test your form afterwards and let us know how it goes. Thanks!