What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issue with downloading form source code

    Asked by squareowl on March 19, 2015 at 02:57 PM


    I am trying to download the source for a form I am working on "The Home Safe Scheme" and I cam getting the following. I have been trying for the past 4 hours.

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    JotForm Support Manager

    Answered by Jeanette on March 19, 2015 at 05:54 PM

    This is a temporary glitch. Just log out, click on refresh and you should be able to login.

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    Answered by squareowl on March 19, 2015 at 06:34 PM

    Hi Jeanette, thanks for that but it hasn't worked. Any other ideas?

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    Answered by Ben on March 19, 2015 at 07:26 PM

    Hi Duncan,

    As mentioned on twitter, I was able to recreate the issue when I tried to download the refined version of your code.

    I have however managed to download it using other means, but this would not work for you, so I have added it on our server for you to download:


    I will raise this to our developers since the link to your zip is not working properly, but you should be able to download the Full Source (not the zip) by following these steps: How to get the Full Source Code of your Form

    Hopefully this will be of help for you Duncan, but do feel free to let us know if you have any questions or further issues.

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    JotForm Support

    Answered by steve on January 22, 2016 at 04:06 PM


    The Download source button seems to be working now. I just tested it with a clone of your form.

    Please see this link for more info.


    Note that it currently gives a warning message when you press the Download button. Our developers are looking into that. Just click the "Leave Page" option to continue with the download.