What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel My Account

    Asked by lowcars on March 19, 2015 at 03:00 PM

    I would like cancel my account, please. 


    Nicolas Borges

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    JotForm Support

    Answered by Kiran on March 19, 2015 at 06:13 PM

    Hello Nicolas,

    I see that you have already cancelled your existing subscription of premium monthly and the account is already scheduled to downgrade. Please be noted that the account shall be in Premium state till the next billing date. Then the account shall be downgraded to Free subscription. 

    Also, I see that the storage space is currently occupied around 6.5GB. Since the free subscription is limited to 100mb of space, you'll need to clear the currently occupied storage space. You may need to backup your submissions before you delete them from JotForm in case if you need them later since the deleted submissions cannot be recovered in any way.

    Let us know if you need any further assistance. We will be happy to help.

    Thank you.