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    My email conditional logic is not sending emails. Can you see where they are going?

    Asked by hostmaster1515 on March 19, 2015 at 06:09 PM

    My email conditional logic is not sending emails. Can you see where they are going?

    I have several conditions which should send an email if a certain choice is picked to different recipients.  I see no email coming into our server.

    Please advise on how I might get this to work better.

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    JotForm Support

    Answered by steve on March 19, 2015 at 10:45 PM


    I checked your email history and see many emails being sent to various email addresses. In some cases the emails leave our servers, but don't arrive at their destination. This can be for a number of reasons, some of which we can't control.

    Can you go check the email history and find some that didn't work? Here's documentation on checking email history.


    Looking at it closer, I think the action you selected isn't correct for many of these. If the user selects vendor consideration and maintenance, you send the the autoresponder email to yourself. I believe you want to send the autoresponder in all cases to the end user, and send the notifications to specific people. In short, it looks like the emails are being sent exactly as you've defined them. We just need to work on the logic so it works as you intend.

    Can you review your conditions and update them. If you're still having trouble, please tell us what you'd like so we can help set them up. Thanks.