Google Drive Integration breaks after a while

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    Asked on March 19, 2015 at 07:26 PM


    The googledrive integration is not working properly for the past few days. Several folders of attachments have failed to move to GD. Today, I have watched one succeed from a single form and the next one fail to transfer.

    After identifying this issue, I reset all 21 form integrations to new folders on googledrive, moved existing transfers into these folders and archived the old integrations. An hour later, half of my work on googledrive reverted back as though I had never done it.

    I am worried as my competition is going into its final 12 day stretch and this means that we should see between 500 and 1000 submissions that each have between 3 and 10 images attached. If they do not transfer cleanly, I am going to have a major major problem on my hands.

    What do I do?
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    Answered on March 19, 2015 at 11:32 PM

    We truly apologize for this inconvenience.

    Google has changed their user's privacy policy which has been caused issues with 3rd party integrations. Our developers are currently working on a fix to handle these changes.

    Let me forward this thread to our back end team so they can check it out.
    You'll be notified here once an update regarding this matter shows up.

    Thank you.

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    Answered on March 23, 2015 at 05:05 AM

    We apologize for failing to update this thread, bigpicturecomp. This bug has been fixed and should be working already.

    Thanks for your patience and we apologize for your inconvenience.