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  • Profile Image

    I added fields to an existing form, but the new information is not being included in my emails.

    Asked by myfoxstl on August 26, 2010 at 02:56 PM

    The new information is being included in the database on your site, but that is cumbersome to retrieve, when we normally get everything in the email.

    I tried cloning the form - it did not help.

    Account: myfoxstl

    Old Form - YardSale (includes new fields)

    New Form (cloned) - YardSale New (removed new fields)

    Do I need to create a whole new form, or is there something that resets the information included in the email?

    Thanks!

    Jill Hampton
    Web Producer
    FOX2now.com & KPLR11.com
    jill.hampton@tvstl.com

  • Profile Image
    JotForm Founder

    Answered by aytekin on August 27, 2010 at 03:12 AM

    The quickest fix is to simply delete the email and re-create it.

    To delete the email:
    1. Open the form on the form editor
    2. Click on "Setup & Share" tab on the top toolbar
    3. Click on "Email Alerts"
    4. Click on "Notifications"
    5. Click "Delete Email"

    Next re-create it:
    1. Click on "Email Alerts"
    2. Click on "Add New Email"