- tnseaAsked on March 19, 2015 at 08:55 PM
Additionally, my registrants are not getting a confirmation. This process wos working earlier. However, it stopped working. I am still getting my payments processing through Stripe and the registrations are still showing up in my spreadsheet.
- JotForm Supportashwin_dAnswered on March 20, 2015 at 01:22 AM
I did check you form and you have not added any autoreponder email alert in form.
If I understand your question correctly, you mean to say that you are not receiving submission emails after your form is submitted. Is that correct?
Upon checking our records, I found that your email address email@example.com ended up in our bounce list but I am not sure why any reason was not captured.Result: firstname.lastname@example.org is IN the bounce list
That is the reason why you are not receiving submission emails from your form. I have removed your email address from our bounce list and it should be working fine now. Do try to test your form by sending a test submission and get back to us if the issue persists.
If you want to send a confirmation email to the user who submitted your form, you should add a "Form Autoresponder" in your form. The following guide should help you: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder