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  • Profile Image

    I am not receiving submission email from my registration form.

    Asked by tnsea on March 19, 2015 at 08:55 PM

     Additionally, my registrants are not getting a confirmation. This process wos working earlier. However, it stopped working. I am still getting my payments processing through Stripe and the registrations are still showing up in my spreadsheet.

     

    Help!!

     

    Gary

    receiving stopped working and Getting in
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 20, 2015 at 01:22 AM

    Hello Gary,

    I did check you form and you have not added any autoreponder email alert in form. 

    If I understand your question correctly, you mean to say that you are not receiving submission emails after your form is submitted. Is that correct?

    Upon checking our records, I found that your email address registration@tnsea.org ended up in our bounce list but I am not sure why any reason was not captured. 

    Result: registration@tnsea.org is IN the bounce list

    Reason(s) :

    That is the reason why you are not receiving submission emails from your form. I have removed your email address from our bounce list and it should be working fine now. Do try to test your form by sending a test submission and get back to us if the issue persists.

    If you want to send a confirmation email to the user who submitted your form, you should add a "Form Autoresponder" in your form. The following guide should help you:  http://www.jotform.com/help/26-Creating-a-Form-Autoresponder