What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error Form ID did not match

    Asked by addcoachdiane on March 19, 2015 at 11:40 PM

    My client spent a long time filling an intake form then got an error message saying:

    Form Id did not match. Form Id.. followed by a number??

    Wat does this mean?

    and how can I ensure it doesn't happen again?

    Thanks

    Diane

    Page URL:
    http://www.jotform.com//?formID=20657633838260

    Screenshot
    error form form id did not match
  • Profile Image
    JotForm Support

    Answered by Jan on March 20, 2015 at 09:26 AM

    Hi,

    Sorry for the inconvenience. I checked your form and it shows that it is working properly.

    I cloned your form and did a test submission, it works out fine. I also did a test submission in your actual form and it was successful. Does this error appear on your computer as well?

    I will clear your form cache so that your forms will be refresh from our servers.

     

    Thank you.

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    Answered by addcoachdiane on March 23, 2015 at 02:50 PM

    Yes It doesnt show on my computer.. I Just dodnt get her form and so i took another link and sent it

    The screen shot I sent was form my client.. Just wondering if you know why she would get that message and is it something we can do something about to make sure it doesn't happen again

    Is it possible for instance if the link she used is old because its in the boy of a canned response email I use for intakes?

    Thanks

     

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    JotForm Support

    Answered by Mike on March 23, 2015 at 04:52 PM

    The error might be related to outdated form source code of embedded form. On the other hand, it should not happen when anyone use the direct form link.

    If the form is embedded somewhere, please provide us with the link in question. Thank you.

  • Profile Image

    Answered by gregpare on April 28, 2015 at 04:14 PM

    I get the same thing when it is used in conjunction with the App Jotform Email Newsletter App