once I emailed the same PDF, it would not allow users to submit.

  • Profile Image
    247Bankruptcy
    Asked on March 20, 2015 at 03:21 AM

    Okay.. I have actually found the answer to my first question about the signatures.

    I wanna know why the PDF form does allow users to submit them once emailed. I have tested the PDF's on my computer and it worked just fine (I was able to submit) however, once I emailed the same PDF, it would not allow users to submit. Please enlighten us. Thank you!!!



    This is a re-post of a comment on JotForm Announces New Fillable PDF Form Creator

  • Profile Image
    aytekin
    Answered on March 20, 2015 at 03:25 AM

    The recipient possibly opened the PDF file on the browser or on her email client's PDF reader. Unfortunately, many PDF readers does not have fillable form capabilities. They should use Adobe Acrobat to use this capability. 

    Please find out how the user opened the form. If it was not Adobe Acrobat software, advise them to open it with Adobe Acrobat.