What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    once I emailed the same PDF, it would not allow users to submit.

    Asked by 247Bankruptcy on March 20, 2015 at 03:21 AM

    Okay.. I have actually found the answer to my first question about the signatures.

    I wanna know why the PDF form does allow users to submit them once emailed. I have tested the PDF's on my computer and it worked just fine (I was able to submit) however, once I emailed the same PDF, it would not allow users to submit. Please enlighten us. Thank you!!!

    This is a re-post of a comment on JotForm Announces New Fillable PDF Form Creator

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    JotForm Founder

    Answered by aytekin on March 20, 2015 at 03:25 AM

    The recipient possibly opened the PDF file on the browser or on her email client's PDF reader. Unfortunately, many PDF readers does not have fillable form capabilities. They should use Adobe Acrobat to use this capability. 

    Please find out how the user opened the form. If it was not Adobe Acrobat software, advise them to open it with Adobe Acrobat.