What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google drive integration is not working.

    Asked by feffermanaward on March 20, 2015 at 03:58 AM
    May I ask why my integrations are not working to begin with?
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    JotForm Support

    Answered by ashwin_d on March 20, 2015 at 04:03 AM

    Hello feffermanaward,

    I'm sorry for the trouble caused to you.

    Do you mean to say that the submission PDF is not being uploaded to your google drive account? Are you using google apps account? 

    Let me report it to our back end team. We will get back to you as soon as we have any update form them. For now, I would suggest you to try and re-integrate your form and see if that solves your problem.

    Thank you!

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    Answered by feffermanaward on March 20, 2015 at 04:13 AM

    I am using google apps and the PDFs have stopped uploading onto the google drive.

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    JotForm Support

    Answered by Charlie on March 20, 2015 at 10:43 AM

    Hi,

    Thank you for the additional information, I see that my colleague had already reported this to our back end. We will hear from them when this problem has been resolved.

    Apologies for the inconvenience.

    Kind regards

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    Answered by feffermanaward on March 20, 2015 at 04:06 PM

    Has anybody figured out why my Google Drive integrations are not working? 

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    JotForm Support

    Answered by BDAVID on March 20, 2015 at 06:27 PM

    There hasn't been any updates yet, this has been already reported to our second level, you'll be updated here, thanks for your patience.

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    Answered by pomerantzllp2 on March 20, 2015 at 06:34 PM

    I just wanted to add my 2 cents -- my Google drive integration has also been intermittent, I set up a secure form for a client and it worked for 3 submissions, then dropped 2, then I had to delete re-integrate the Google drive and it's working again.  Hopefully we can get some assurance that this will not be intermittent?  I can't keep checking on it for my client -- this is why it's automated and we're paying for it!

    Thanks,

    -Madeline

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    JotForm Support Manager

    Answered by Jeanette on March 20, 2015 at 07:33 PM

    @Madeline

    The problem should be now be solved. It occurred due to Google Changed some rules for the integration.

    If you still experience this issue follow these steps:

    1. Remove the current integration (this is important step)

    2. Save Form
    3. Clear your jotforms cache
    4. Go back to the same form and re-integrate with Google Drive
    5. Save the Form
    6. Make a test submission (fill the jotform out and submit it)

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    Answered by pomerantzllp2 on March 20, 2015 at 07:47 PM

    Hi Jeanette -- I actually did this delete and re-integrate process once earlier in the day today (March 20), they were working, and then the same form integrations broke again later in the day.  I re-did the process, and those forms work fine, for now. . .

    That's all I'm asking about, whether the intermittent integration with Google is actually over, or will it keep happening?  

    Thanks,

    -Madeline

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    Answered by pomerantzllp2 on March 20, 2015 at 08:04 PM

    Hi again Jeanette -- it's down again!  A Drive folder that I had already done the delete and re-integrate process (twice, actually) -- just stopped working again.  I had 2 JotForm submissions that did not make it over to the Google Drive.

    Please help!

    -Madeline

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    Answered by feffermanaward on March 20, 2015 at 11:05 PM

    I followed the directions to create a new drive. While it worked for one submission, it is once again not working. Please help us solve this problem. It is  making a huge amount of extra work.

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    Answered by bigpicturecomp on March 21, 2015 at 12:00 AM

    This has absolutely not been fixed. It is an enormous task to remove and recreate the integrations and it does not solve the issue. Not to mention that it creates all new folders and a huge mess on the back end. I think Jeanette has been misinformed. I have tickets open on this that I was told would be responded to once the issue was resolved and my tickets have not been responded to.

     

    Note that this has been broken for 3 days. I for one, am very unhappy with Jotform for taking so long to fix this issue. It is causing major headaches.

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    Answered by raul on March 21, 2015 at 11:31 AM

    @bigpicturecomp

    As mentioned here: http://www.jotform.com/answers/536987 Google has changed their user's privacy policy and this has caused issues with 3rd party integrations. Our developers are working hard to get a fix as soon as possible to handle this new changes but in the meantime we're trying to provide other alternatives that might help to fix the issue.

    We're sorry to see that the steps provided by our manager didn't work on your case, but we're still working on finding a permanent solution to this problem.

    We appreciate your patience and cooperation in trying the provided solutions and letting us know whether they worked or not.

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    Answered by pomerantzllp2 on March 21, 2015 at 03:29 PM

    Please let us know of any changes ASAP on this thread.  I have a client that needs to know their information is securely being transferred to the Google Drive.  This is time-sensitive -- I don't want to have to switch to the more expensive Formstack and lose all my work with you, but I will if I have to.

     

    -Madeline

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    Answered by raul on March 21, 2015 at 05:59 PM

    Absolutely, you'll be notified here as soon as any updates show up regarding this matter.
    Thank you again for your patience and cooperation with us, it's greatly appreciated.

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    JotForm Support

    Answered by liyam on March 22, 2015 at 08:42 PM

    Hello,

    This is now fixed. Also there will be no need for reintegrating your existing form to Google Drive now. If the problem persists, please do let us know.

    Thanks for reporting and we apologize for your inconvenience.

     

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    Answered by bigpicturecomp on March 22, 2015 at 11:47 PM

    Bummer. I couldn't wait this long and ended up having to pay for a dropbox pro account and switch over my whole system. It was and is a major headache on my side. I hope you all will consider some kind of financial break on your service considering how long this took to fix and how much time and effort it cost to create a work around.

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    JotForm Support

    Answered by Charlie on March 23, 2015 at 01:09 AM

    Hi @bigpicturecomp,

    We apologize for inconvenience that this might have caused you and we appreciate your patience on this. I see that my colleagues have have responded to your query to these following threads: 

    http://www.jotform.com/answers/536987 

    http://www.jotform.com/answers/536912 

    And they have also escalate this to the development team, please refer to those links and update us from there so that we can better assist you.

    Kind regards

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    Answered by bigpicturecomp on March 23, 2015 at 04:37 AM

    Hi Charlie,

      You may have also noticed then that your colleagues never updated me at those two threads as they said they would. Without this thread, I would not even know that this issue had been resolved.

    :(

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    JotForm Support

    Answered by liyam on March 23, 2015 at 04:57 AM

    We apologize for this, bigpicturecomp.

    The tickets regarding this issue were assigned to a different developer. However, he's been in disposed and I just took over the said tickets I'm aware of and didn't notice the others.  I'm sorry about that.