What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cancelled my subscription but was billed

    Asked by icrighton on March 20, 2015 at 10:53 AM

    I cancelled my subscription, changed my level from Premium to Free. It gave me the popup to confirm cancellation, I clicked cancel. It did not work and I was billed again. Please cancel my subscription and refund the payment made on March 18th.

    I would have liked a different way to contact support, but couldn't find one.

     

    Thank You.

    cancelled billed cancellation confirm
  • Profile Image
    JotForm Support

    Answered by Kiran on March 20, 2015 at 12:46 PM

    I see that you have used PayPal for making the payment to our subscription. Our PayPal orders are processed manually so the subscription remained active on your PayPal account. I've added a refund request to our system so that your subscription shall be cancelled and the refund of recent charge on March 18th shall be processed in a few days.

    If you need any further assistance, please let us know. We will be happy to help.

    Thank you!