I cancelled my subscription but was billed

  • Profile Image
    icrighton
    Asked on March 20, 2015 at 10:53 AM

    I cancelled my subscription, changed my level from Premium to Free. It gave me the popup to confirm cancellation, I clicked cancel. It did not work and I was billed again. Please cancel my subscription and refund the payment made on March 18th.

    I would have liked a different way to contact support, but couldn't find one.

     

    Thank You.

  • Profile Image
    Kiran
    Answered on March 20, 2015 at 12:46 PM

    I see that you have used PayPal for making the payment to our subscription. Our PayPal orders are processed manually so the subscription remained active on your PayPal account. I've added a refund request to our system so that your subscription shall be cancelled and the refund of recent charge on March 18th shall be processed in a few days.

    If you need any further assistance, please let us know. We will be happy to help.

    Thank you!