What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'd like to require passcode access to my site

    Asked by StrawberryDesi on March 20, 2015 at 11:20 AM

    I want to require a passcode to access my site. But, Jotform seems to be preventing this. I am rewriting my form from another form site.  On that site I have been able to require an access code before users could access my form.  Can I do that in a straightforward way on Jotform? Please show me how I can do that. Thanks.

     

    p.s. I have included the URL to an actual live form that requires a passcode. The passcode is:   HL1401.  (It IS case sensitive.)

     

    http://www.tfaforms.com/332535

    Page URL:
    http://www.tfaforms.com/332535

    authorization code passcode
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    JotForm Support

    Answered by david on March 20, 2015 at 12:46 PM

    Hi,

    Creating login forms or collecting sensitive information is not allowed through JotForm. However, you may protect your JotForm by hiding the fields and only to display them upon entering a secret code. This field can be labelled as access code or authorization code. The secret code can be validated by using our conditions wizard. 

    Hope this information helps! Please get back to us if you are referring to something different. We will be happy to help.

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    Answered by StrawberryDesi on March 20, 2015 at 02:05 PM

    Thanks.

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    JotForm Support

    Answered by david on March 20, 2015 at 03:07 PM

    You are very welcome, we are here to help!  Do keep in mind to stay away from using phrases such as "password" or "passcode", using these in your form will most likely result in your form being suspended by our system.

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    Answered by StrawberryDesi on March 20, 2015 at 03:26 PM

    Here's my form URL   http://www.jotform.com//?formID=50738228165155

     

    I use the term "Authorization Code" and it doesn't seem to work.  It worked at first. But, now it doesn't.  Can you please help?

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    JotForm Support

    Answered by Mike on March 20, 2015 at 05:19 PM

    Please fix a condition #84 on your form. It has one incomplete conditional rule which is causing the conflict.

    Thank you.

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    Answered by StrawberryDesi on March 20, 2015 at 09:00 PM

    Thank you.  I did what you recommended and it worked.  I appreciate your help.

     

    But, there is another problem.  When my user enters the Authorization Code it works perfectly...(the FIRST TIME). But, when the form is reused, the Authorization Code is ALREADY ENTERED in the field from the last time that it was entered.  How do I cause the field to be erased upon completion of the form?

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    Answered by Shadae on March 21, 2015 at 09:11 AM

    Hi StrawberryDesi,

    You currently have your Auto-fill enabled, that is the reason that the code is still in place whenever a user reloads the form.

    You would need to disable to feature so that the code will not be entered when the form has been loaded.

    I hope this helps, please inform us if you need further assistance.

    Thank you.