404 Not found received when redirecting on submit to PDF file

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    Asked on March 20, 2015 at 02:33 PM

    In the past few weeks, people using all of our forms have been getting an error message even though their forms do get submitted, so they submit it many times, thinking it's not going through. I get multiple copies because of this, and the applicants think their forms aren't being received. Do you have any ideas how to fix this?

    Loria Swanner

    Human Resources

    Camp Berachah Ministries

    253-939-0488 extension 124



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    Answered on March 20, 2015 at 04:12 PM

    Thank you for contacting us.

    Is this happening with forms accessed by direct links or with embedded forms? Can you please also provide us with the exact error message(s)?

    We are looking forward to hearing from you.

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    Answered on April 06, 2015 at 05:31 PM

    Hello, Mike.

    When prospective employees click the "Submit" button, they are redirected to an "Error 404 - File not found" page. It is supposed to redirect to a PDF reference form. I am investigating to see if the problem is with the PDF not being available via the "pop-up after submit" option.

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    Answered on April 06, 2015 at 07:38 PM

    If you have been redirecting your users to PDF file after the submit, then yes, that would be the cause of the error Loria.

    Please note that you can only redirect people to specific MIME types - just to html,php or asp pages - web content.

    When you place a link to a pdf, zip or any other such file, you are telling that it should start downloading process, which is considered as unsafe and would not be allowed - this is not just by jotform, but browsers / security systems might see this as a potential thread or "drive by download" being initiated.

    As such, please redirect them to a different form - with PDF being presented, or to a html page from where they can download the PDFs if they wish to do it.