The Google Sheet is created but form responses are not populating.

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    kyocera
    Asked on March 20, 2015 at 03:54 PM

    The Google Sheet is created but form responses are not populating. The form is titled "KPTI Micro-Tools Regrinding Services Survey". Please help...thanks.



    This is a re-post of a comment on How to Integrate Form with Google Spreadsheet

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    Jeanette
    Answered on March 20, 2015 at 06:02 PM

    Can you please remove the integration and rebuild it again?

    Just look for the spreadsheet integration, click on it

    And click on the remove button

     

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    kyocera
    Answered on March 23, 2015 at 08:27 AM

    Thanks for the support.  I removed and reinstalled the integration.  Responses are being populated for Name, Company, Email, IP and Submission ID but not for all the other fields.

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    Welvin
    Answered on March 23, 2015 at 11:23 AM

    Our sincere apologies for the inconvenience caused.

    Please try to re-integrate the form again to Google Drive and if possible, share the spreadsheet link to our support Gmail account jotformsupport@gmail.com so we can check and test it.

    I have cloned your form and I can't replicate the problem for the few entries that I've made in the form.

    Spreadsheet: https://docs.google.com/a/jotform.com/spreadsheets/d/1Ws8A-5JaHhdx7kRqHplduNkGi-dByRlFUh7-atZ5Jg4/edit#gid=131137701

    Form: http://form.jotformpro.com/form/50814721045953? 

    I look forward to your reply.

    Thank you!