What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The Google Sheet is created but form responses are not populating.

    Asked by kyocera on March 20, 2015 at 03:54 PM

    The Google Sheet is created but form responses are not populating. The form is titled "KPTI Micro-Tools Regrinding Services Survey". Please help...thanks.

    This is a re-post of a comment on How to Integrate Form with Google Spreadsheet

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    JotForm Support Manager

    Answered by Jeanette on March 20, 2015 at 06:02 PM

    Can you please remove the integration and rebuild it again?

    Just look for the spreadsheet integration, click on it

    And click on the remove button


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    Answered by kyocera on March 23, 2015 at 08:27 AM

    Thanks for the support.  I removed and reinstalled the integration.  Responses are being populated for Name, Company, Email, IP and Submission ID but not for all the other fields.

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    JotForm Support

    Answered by Welvin on March 23, 2015 at 11:23 AM

    Our sincere apologies for the inconvenience caused.

    Please try to re-integrate the form again to Google Drive and if possible, share the spreadsheet link to our support Gmail account jotformsupport@gmail.com so we can check and test it.

    I have cloned your form and I can't replicate the problem for the few entries that I've made in the form.

    Spreadsheet: https://docs.google.com/a/jotform.com/spreadsheets/d/1Ws8A-5JaHhdx7kRqHplduNkGi-dByRlFUh7-atZ5Jg4/edit#gid=131137701

    Form: http://form.jotformpro.com/form/50814721045953? 

    I look forward to your reply.

    Thank you!