What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Ghost version - removing jotform name from emails

    Asked by raydonmarketing on March 20, 2015 at 04:33 PM

    Hello, I would like to know if I paid for the service will the forms that get sent to my email say jotform? Can I have the jotform ghosted?

    ghost version
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    JotForm Support

    Answered by Mike on March 20, 2015 at 06:58 PM

    Thank you for contacting us.

    We do offer alternative sending options, they work for both free and paid versions.

    - You can set the sender to neutral noreply@formresponse.com email address.

    - It is possible to use custom sender email address.

    How to Add a Custom Sender Address to an Email Alert

    - Custom SMTP senders are also supported. 

    How to Setup SMTP for a Form

    How to use Mandrill to Send Emails From Your Own Email Address

    Please feel free to contact us if you need any further assistance.

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    Answered by raydonmarketing on March 20, 2015 at 07:52 PM

    Yes i understand that part but when the submission go to client it will say jotform on top. Can i ghost that out?

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    Answered by raydonmarketing on March 20, 2015 at 08:01 PM

    I just need the submission to go to my client with out the jotform logo. that it can it be done? 

    Reason: in a business setting we do not want to let client know what builder we use to create stuff for them. 

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    JotForm Support

    Answered by BJoanna on March 21, 2015 at 06:10 AM

    It is possible to remove JotForm Logo from submission. Also you can change it with your company logo or some other image. Inside of settings for Notification go to Compose Email window and simply select JotForm logo and delete it.  

    If you want maybe to replace it with some other text or image you can see how to do it on this picture below. 

    Hope this will help.

    Let us know if you need further assistance.

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    Answered by raydonmarketing on April 15, 2015 at 12:10 PM

    Hello, thank you for your help last time. I just found out our client need to have the info hippa. So we can't email it to them. Can we have a ghost log in to see the information since you guys are already hippa?