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Fillable PDF form problemsAsked by dentondesigns on March 20, 2015 at 06:05 PM
I just tried the new fillable PDF feature and I noticed a few problems.
Long forms can have some serious page break issues. The test I made cut a sentence through the middle and put it at the very top of the page making it impossible to read. Not that it would have helped but the top half wasn't even visible on the previous page. It was just gone.
I don't know if conditional fields are even possible in fillable pdfs but they were completely hidden in my test. In my opinion they should be made visible and/or there should be an option to choose if they should be visible or hidden in the fillable pdf.
Are there any workarounds for these problems or have an ETA for when they will be fixed in JotForm?
Conditional logic statements (such as show/hide) will not function in these Fillable PDF forms.
Fillable PDF form will only allow your users to add information to text boxes, check boxes, radio buttons among other fields.
Considering that you did not provide us form ID that is causing this problem. I have cloned and tested your last modified form 50784730439158. And I was able to recreate problem with cutting a sentence through the middle and put it at the very top of the page making it impossible to read. After I have deleted all condition from form, the fillable PDF version of form had good layout.
I will raise this problem to our developers so they can inspect problem but I can not give you some time frame when this will be resolved.
One workaround to resolve it temporary is to add some text field right above that field that are causing problem. That will move the field slightly down just so that it does not get cut off and it can be hidden by conditions if other fields are shown. But it will create a small gap in the fields when looked on web form. Gap will be the size of the field itself.
And if the fields are hidden by conditions, they will not show on jotform as mentioned above, but conditions will not work as I already mentioned above.
Thank you for your suggestions and help. Don't get me wrong. I think your fillable PDF feature could be a great thing but I think it still needs some work. The current results for a multi-page fillable PDF form just aren't very professional looking in my opinion.
If conditional fields are important enough to include in the web form, then they should be included in the fillable PDF form too. If the PDF can't show/hide fields then they should at least always be shown or the author should have the option to choose.
Also if the fillable PDF is going to split up the form into letter size pages, then the pages should also have printable margins and page breaks that don't obscure or hide anything. Otherwise what's the point of splitting the form into print-friendly, letter size pages?
Don't you agree?
I have already raised this problem to our developers so they can inspect problem, but I can not give you some time frame when this will be resolved.
Fillable PDF functionality is announced few day ago and in the future it will be probably upgraded and all of your suggestions and suggestions of other users will be forwarded to our developer team so they can take that in consideration for adding new functionality to Fillable PDF. But we can not give you any time frame when it will be done.
If you have any further questions we will be more than glad to assist you.
Ok, thank you.
In my colleague's name, you are welcome.
Do let us know if you have any further questions or issues and we would be happy to assist while our developers are working on this for you.
Sorry for the late response, we were busy on some other tasks for a while. I will be working on fillable PDF forms for the whole week and noting every request and bugs.
Can you provide me some broken forms to help me while comparing?
I have moved your concern to a new thread. We believe that we can better assist our users if they will have a separate thread of their own for every question that they have. Please click this link to go to that thread I have created for your concern.