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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Fillable PDF form problems

    Asked by dentondesigns on March 20, 2015 at 06:05 PM

    I just tried the new fillable PDF feature and I noticed a few problems.

    Long forms can have some serious page break issues. The test I made cut a sentence through the middle and put it at the very top of the page making it impossible to read. Not that it would have helped but the top half wasn't even visible on the previous page. It was just gone.

    I don't know if conditional fields are even possible in fillable pdfs but they were completely hidden in my test. In my opinion they should be made visible and/or there should be an option to choose if they should be visible or hidden in the fillable pdf.

    Are there any workarounds for these problems or have an ETA for when they will be fixed in JotForm?

    fillable pdf fillable pdf form fillable JotForm hidden previous page
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    JotForm Support

    Answered by BJoanna on March 21, 2015 at 04:52 AM

    Conditional logic statements (such as show/hide) will not function in these Fillable PDF forms.

    Fillable PDF form will only allow your users to add information to text boxes, check boxes, radio buttons among other fields.

    Considering that you did not provide us form ID that is causing this problem. I have cloned and tested your last modified form 50784730439158. And I was able to recreate problem with cutting a sentence through the middle and put it at the very top of the page making it impossible to read. After I have deleted all condition from form, the fillable PDF version of form had good layout.

    I will raise this problem to our developers so they can inspect problem but I can not give you some time frame when this will be resolved. 

    One workaround to resolve it temporary is to add some text field right above that field that are causing problem. That will move the field slightly down just so that it does not get cut off and it can be hidden by conditions if other fields are shown. But it will create a small gap in the fields when looked on web form. Gap will be the size of the field itself.

    And if the fields are hidden by conditions, they will not show on jotform as mentioned above, but conditions will not work as I already mentioned above. 

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    Answered by dentondesigns on March 21, 2015 at 07:04 PM

    Thank you for your suggestions and help. Don't get me wrong. I think your fillable PDF feature could be a great thing but I think it still needs some work. The current results for a multi-page fillable PDF form just aren't very professional looking in my opinion.

    If conditional fields are important enough to include in the web form, then they should be included in the fillable PDF form too. If the PDF can't show/hide fields then they should at least always be shown or the author should have the option to choose.

    Also if the fillable PDF is going to split up the form into letter size pages, then the pages should also have printable margins and page breaks that don't obscure or hide anything. Otherwise what's the point of splitting the form into print-friendly, letter size pages?

    Don't you agree?

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    JotForm Support

    Answered by BJoanna on March 22, 2015 at 04:46 AM

    I have already raised this problem to our developers so they can inspect problem, but I can not give you some time frame when this will be resolved. 

    Fillable PDF functionality is announced few day ago and in the future it will be probably upgraded and all of your suggestions  and suggestions of other users will be forwarded to our developer team so they can take that in consideration for adding new functionality to Fillable PDF. But we can not give you any time frame when it will be done.

    If you have any further questions we will be more than glad to assist you. 

     

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    Answered by dentondesigns on March 23, 2015 at 10:04 AM

    Ok, thank you.

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    Answered by Ben on March 23, 2015 at 11:48 AM

    In my colleague's name, you are welcome.

    Do let us know if you have any further questions or issues and we would be happy to assist while our developers are working on this for you.

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    JotForm Developer

    Answered by mustafa on May 12, 2015 at 03:32 AM

    Hi everyone,

    Sorry for the late response, we were busy on some other tasks for a while. I will be working on fillable PDF forms for the whole week and noting every request and bugs.

    @dentondesigns

    Can you provide me some broken forms to help me while comparing?

     

    Regards.

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    Answered by Puff2015 on November 29, 2015 at 02:21 PM

    I'm able to upload my pdf and submit it but it isent showing the fields that were edit. Is there a way that I can edit my pdf and keep the changes?
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    JotForm Support

    Answered by Mike_G on November 29, 2015 at 03:10 PM

    @Puff2015

    I have moved your concern to a new thread. We believe that we can better assist our users if they will have a separate thread of their own for every question that they have. Please click this link to go to that thread I have created for your concern.

    Thank you.