What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    HTML Source Editor is blank

    Asked by virtualearth on March 20, 2015 at 09:38 PM

    Hi, We haven't been able to access the html panel for a few days. Cleared cache, used different browsers, logged on and off still no joy.

    Thank you

    Regards

    Brad

    Page URL:
    https://secure.jotformpro.com/form/50788040537963

    Screenshot
    html source editor html editor html source source editor blank
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    JotForm Support

    Answered by Jan on March 21, 2015 at 10:00 AM

    Hello,

    Can you please provide us the browsers and browser's version that you tried.

    I am using Google Chrome version 39.0.2171.71 and I was able to see the html editor properly. I cloned your form and here's what I saw when I clicked the HTML button.

    Free text editor

    Thank you message

    I would suggest you to try the following steps:

    1. Logout from JotForm.

    2. Clear your browser's cache.

    3. Disable add-ons or extensions.

    4. Close and re-open your browser.

    5. Log back in to JotForm.

    If you're using Internet Explorer, please try to reset the settings

    In addition to that, I will clear your form's cache. Hope this works. Let us know if the issue is still happening.

    Thank you.