HTML Source Editor is blank

  • virtualearth
    Asked on March 20, 2015 at 9:38 PM

    Hi, We haven't been able to access the html panel for a few days. Cleared cache, used different browsers, logged on and off still no joy.

    Thank you

    Regards

    Brad

    Jotform Thread 537776 Screenshot
    Page URL: https://secure.jotformpro.com/form/50788040537963
  • Jan
    Replied on March 21, 2015 at 10:00 AM

    Hello,

    Can you please provide us the browsers and browser's version that you tried.

    I am using Google Chrome version 39.0.2171.71 and I was able to see the html editor properly. I cloned your form and here's what I saw when I clicked the HTML button.

    Free text editor

    HTML Source Editor is blank Image 1 Screenshot 30

    Thank you message

    HTML Source Editor is blank Image 2 Screenshot 41

    I would suggest you to try the following steps:

    1. Logout from JotForm.

    2. Clear your browser's cache.

    3. Disable add-ons or extensions.

    4. Close and re-open your browser.

    5. Log back in to JotForm.

    If you're using Internet Explorer, please try to reset the settings. 

    In addition to that, I will clear your form's cache. Hope this works. Let us know if the issue is still happening.

    Thank you.