Google Drive integration is not working

  • tevitol
    Asked on March 21, 2015 at 2:59 AM

    hi;

    until this time, gdrive integration was working well, but know it is not sending submission information an files to GDRIVE

    many times I disconnected an d reconnected to Gdrive with different folder names

    first submission is coming but others are not

    I didnt understand whats the problem

    dropbox and box.net integration is so slow then gdrive, files are coming after minutes, I use GDRIVE

  • tevitol
    Replied on March 21, 2015 at 3:02 AM

    I think same problem

    http://www.jotform.com/answers/536925-Gdrive-integration

     

  • raul
    Replied on March 21, 2015 at 12:41 PM

    Can you please try to follow the steps below:

    1. Remove the current integration (this is important step)

    Google Drive integration is not working Image 1 Screenshot 20

    2. Save Form
    3. Clear your form's cache
    4. Open the same form and re-integrate with Google Drive
    5. Save it
    6. Make a test submission.

    * Please do not move the folder or change anything about it on your Google Drive

    Let us know if this solves the issue or not.
    Thank you.

  • Lifelongtherapy
    Replied on March 21, 2015 at 12:44 PM

    I've been struggling with this same problem for weeks. I've followed these steps dozens of times...

    It always works when I'm testing.  Then the client goes to use it with his staff and none of them go to google drive.  They are very frustrated.

     

  • raul
    Replied on March 21, 2015 at 5:30 PM

    @Lifelongtherapy

    We're sorry to hear that you're struggling with your google drive integration.
    I see that you've already reported this here: http://www.jotform.com/answers/531515 and one of my colleagues have responded.

    Please share the requested information there so we can provide further assistance.

    Thank you.

  • tevitol
    Replied on April 10, 2015 at 4:36 AM

    two days ago, jotform stopped the integration then i changed the folder

    it didnt started the getting submission at that time

    now, some submissions coming, some is not

  • snjrose
    Replied on April 10, 2015 at 6:26 AM
  • snjrose
    Replied on April 10, 2015 at 6:28 AM
  • Ben
    Replied on April 10, 2015 at 9:38 AM

    @tevitol  and @Lifelongtherapy Please note that our developer that had worked on this (Alp) had resolved the issue and that you should not have any issues.

    You might need to reintegrate again, in order to have it fully working, but after you do, it should work properly.

    If you have any questions do let us know and we would be happy to assist.

  • alp_deniz
    Replied on April 10, 2015 at 10:40 AM

    Hello, 

    I humbly apologize for this bad experience. I have just made a fix and it should work as expected.

    Please let us know the progress, we will do our best. 

     

    Kind regards

  • Lifelongtherapy
    Replied on April 10, 2015 at 9:13 PM

    We think out problem was with the "custom folder title."

    Now we are using Auto Folder and haven't had a problem.

    Did you do something specifically to that folder title? We would like to use the customize option but not at the risk of loosing integration to Gdrive.

    Thanks,

  • Ben
    Replied on April 11, 2015 at 3:30 AM

    Since this thread is opened by tevitol, I have moved your post to a new thread here: http://www.jotform.com/answers/550596 so that we can properly assist you with it.

    We will be replying to it shortly.