Notification emails are sent with empty fields

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    Asked on March 21, 2015 at 08:17 AM


    I am a web designer and created the form below for one of my clients:

    Even though all fields are set to required by clients says that the form is coming through with most of the fields blank. I cannot personally get any further unless I complete all the fields but my client says that when the emails come to them the majority of them have just the name and date entered.

    They has asked me to sort this asap so please can you advise?



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    Answered on March 21, 2015 at 01:45 PM

    As we see the JotForm, the fields are set to be required and we cannot submit the form without filling the required fields. I've checked the submissions of the form and seems to be properly filled and submitted. Since your client says that the email is having blank fields, I've checked the notification email set on your JotForm and found that the fields on the email are not matching with actual field names on the form.

    This might have happened due to any recent changes on the form. You may remove the incorrect fields and add the correct fields to the notification so that the email should be sent with all the fields filled in.

    Alternatively, you may add a new notification so that the new fields are automatically added to the email and then remove the old notification.

    Please let us know if you need any further assistance. We will be happy to help.

    Thank you!