What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form responses

    Asked by Nowell Nelms  on March 21, 2015 at 09:46 AM

    I am a small business and cannot afford a monthly. I receive very few request for information using a contact form but do get lots of emails. I see your free service offers 100 monthly form submissions which is a lot more than I anticipate. I do not use SSL or accept payments online.

    If I sign up for your form service what happens if I receive more than 100 submissions/month?

    I see that I will have 100MB of storage, is that total or monthly?

    What happens if that capacity is exceeded?

    Are all submissions stored in the cloud on your server?

    Can they be deleted so that I do not exceed the storage limit?

    Can submissions be downloaded to my local PC?

    Regards,

    Nowell

    responses Emails Submissions contact form pc
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    JotForm Support

    Answered by BJoanna on March 21, 2015 at 02:59 PM

    Thank you for contacting us. 

    1. If I sign up for your form service what happens if I receive more than 100 submissions/month?

    If you reach your monthly limit your forms will be disabled and unavailable for use by visitors. If you reach your monthly limit you can wait for the next month when your submissions counter resets or upgrade your account.

    2. I see that I will have 100MB of storage, is that total or monthly?

    If you have free account your total storage is 100MB. If you reach 100MB limit your form will be disabled.

    3. What happens if that capacity is exceeded?

    If your capacity is exceeded like I already mentioned  your forms will be disabled. If you need more available space you can subscribe to paid plan or you can make backup of the uploaded files  and delete those submissions containing attached files once the backup was made. 

    4. Are all submissions stored in the cloud on your server?

    JotForm data centers are located in the US and Germany. We have 2 data centers in the US (Texas and Virginia) and 1 data center in Germany.

    5. Can they be deleted so that I do not exceed the storage limit?

    Already mentioned that you can delete uploaded files  and delete those submissions containing attached files once the backup was made. 

    6. Can submissions be downloaded to my local PC?

    Yes they can. You can download your submissions in PDF if you want and there are several other ways how you can download them. 

    http://www.jotform.com/help/73-How-to-Download-Form-Submissions-to-Excel-CSV-PDF 

    Let us know if you need further assistance.