Form responses

  • Profile Image
    Nowell Nelms 
    Asked on March 21, 2015 at 09:46 AM

    I am a small business and cannot afford a monthly. I receive very few request for information using a contact form but do get lots of emails. I see your free service offers 100 monthly form submissions which is a lot more than I anticipate. I do not use SSL or accept payments online.

    If I sign up for your form service what happens if I receive more than 100 submissions/month?

    I see that I will have 100MB of storage, is that total or monthly?

    What happens if that capacity is exceeded?

    Are all submissions stored in the cloud on your server?

    Can they be deleted so that I do not exceed the storage limit?

    Can submissions be downloaded to my local PC?

    Regards,

    Nowell

  • Profile Image
    BJoanna
    Answered on March 21, 2015 at 02:59 PM

    Thank you for contacting us. 

    1. If I sign up for your form service what happens if I receive more than 100 submissions/month?

    If you reach your monthly limit your forms will be disabled and unavailable for use by visitors. If you reach your monthly limit you can wait for the next month when your submissions counter resets or upgrade your account.

    2. I see that I will have 100MB of storage, is that total or monthly?

    If you have free account your total storage is 100MB. If you reach 100MB limit your form will be disabled.

    3. What happens if that capacity is exceeded?

    If your capacity is exceeded like I already mentioned  your forms will be disabled. If you need more available space you can subscribe to paid plan or you can make backup of the uploaded files  and delete those submissions containing attached files once the backup was made. 

    4. Are all submissions stored in the cloud on your server?

    JotForm data centers are located in the US and Germany. We have 2 data centers in the US (Texas and Virginia) and 1 data center in Germany.

    5. Can they be deleted so that I do not exceed the storage limit?

    Already mentioned that you can delete uploaded files  and delete those submissions containing attached files once the backup was made. 

    6. Can submissions be downloaded to my local PC?

    Yes they can. You can download your submissions in PDF if you want and there are several other ways how you can download them. 

    http://www.jotform.com/help/73-How-to-Download-Form-Submissions-to-Excel-CSV-PDF 

    Let us know if you need further assistance.