No Thank You Redirect when submitting to the form

  • Profile Image
    DJPunzo
    Asked on March 21, 2015 at 02:08 PM

    My clients are trying to send me their forms but its only showing up in submissions on the site.

    No Thank You Redirect or

    Emails are going through on all browsers and apple or android.
    When they click submit it takes you to a blank screen on all 3 choices, Thank You Message, Website redirect and custom thank you. 
  • Profile Image
    Welvin
    Answered on March 21, 2015 at 07:14 PM

    Hi,

    Submitting to your form doesn't give me any issues. It redirects me to http://chickiesandpetes.com/ which is your custom thank you URL. I would suggest checking your settings and change this so it redirects to a correct custom thank you page or choose our defaults:

    http://www.jotform.com/help/211-Setting-Up-the-Thank-You-Page

    If the form is embedded, we would suggest using our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code so to avoid a possible script conflict in the page that will cause some issues to the form.

    As for the email problem, I've moved it here as a new thread: http://www.jotform.com/answers/538026.

    Thank you!

  • Profile Image
    DJPunzo
    Answered on March 21, 2015 at 07:36 PM

    Hey Welvin I fixed both problems by deleting the old form and making a copy of the form. 

  • Profile Image
    Welvin
    Answered on March 21, 2015 at 08:52 PM

    That's great to know! Please do not hesitate to get back to us if you need further assistance.

    Thank you and have a great day!