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DJPunzoAsked on March 21, 2015 at 7:13 PM
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Welvin Support Team LeadReplied on March 21, 2015 at 7:16 PM
Hi,
Your configuration is correct and you are using Gmail and Comcast, I believe you have the issue in your Comcast email. Is this correct?
You may need to add noreply@jotform.com and noreply@formresponse.com to your safe sender list to fix this. Comcast is known to have a strong anti-spam filters and we have this kind of issues in the past. Whitelisting should help too:
http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Thank you!
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DJPunzoReplied on March 28, 2015 at 8:48 PM
Problem just came back. I hat is wrong with this service. not getting emails for both emails and the redirect thank you is not working either. This use to be a great service but now it's starting to get shitty
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Welvin Support Team LeadReplied on March 29, 2015 at 5:01 AM
Is it still for the Chickies & Petes - DJ Requisition Form, right? I just tested the form and I see no problem to it. The form redirects me to your custom thank you URL which is http://chickiesandpetes.com/. Kindly check if you receive the email.
Thank you!