What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No Emails are going through

    Asked by DJPunzo on March 21, 2015 at 07:13 PM
    Emails are going through on all browsers and apple or android.
    No Emails
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    JotForm Support

    Answered by Welvin on March 21, 2015 at 07:16 PM

    Hi,

    Your configuration is correct and you are using Gmail and Comcast, I believe you have the issue in your Comcast email. Is this correct?

    You may need to add noreply@jotform.com and noreply@formresponse.com to your safe sender list to fix this. Comcast is known to have a strong anti-spam filters and we have this kind of issues in the past. Whitelisting should help too:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Thank you!

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    Answered by DJPunzo on March 28, 2015 at 08:48 PM

    Problem just came back. I hat is wrong with this service. not getting emails for both emails and the redirect thank you is not working either. This use to be a great service but now it's starting to get shitty

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    JotForm Support

    Answered by Welvin on March 29, 2015 at 05:01 AM

    Is it still for the Chickies & Petes - DJ Requisition Form, right? I just tested the form and I see no problem to it. The form redirects me to your custom thank you URL which is http://chickiesandpetes.com/. Kindly check if you receive the email.

    Thank you!