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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Hint Example Text becomes the default text when Autofill Form Feature is enabled on the form

    Asked by sequencesafety on March 21, 2015 at 08:38 PM


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    Answered by Ben on March 22, 2015 at 07:08 AM

    I believe that I understand what you mean, but this is how it is supposed to work:

    Hint Example will always create placeholder text - text that is shown as if it is filled out, but slightly dimmed / washed out which gets hidden when you click inside to type your reply.

    On the other hand, you have most likely wanted to use Hover Text option which I highlighted above and that is right next to Hint Example option.

    It will create a balloon like hover that shows you what the field is about instead.

    This text is however only shown when you hover - have your mouse over the field.

    Once you move the text from Hint Example to Hover Text, hit save and refresh the form and it should show you the text as you like it.

    Do let us know however if you have any questions along the way and we would be happy to answer them.

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    Answered by sequencesafety on March 22, 2015 at 02:11 PM

    Thank you for the reply --  I appreciate your response but I think you assumed user error and didn't look at the link I provided.

    My form has two text boxes with the Hint Example placeholder text inserted. The form is converting placeholder text to text in the first text box (page 4 -- Potential Hazards).

    If Continue Form Later (Auto Fill) is enabled the glitch occurs. If Continue Later (Auto Fill) is disabled there is no glitch. Check it out, please -- http://form.jotformpro.com/form/50495126435960?

    See the two images below:

    Continue Later Enabled

    Continue Later Disabled

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    JotForm Support

    Answered by jonathan on March 22, 2015 at 07:38 PM

    Thank you for the clarification and providing us with detailed information.

    But currently, I could not see the issue happening on your jotform http://www.jotformpro.com/form/50495126435960 

    while the Autofill Form was still enabled.


    I checked and tried on my test form if I can reproduced the issue you described, but I also could not replicate it at this time.

    test form: http://www.jotform.me/form/50807439942462






    Perhaps it could be just a browser cache related issue? Please try also clearing/refreshing your browser's cache and retry test again.

    Please let us know if the issue persist.




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    JotForm Support

    Answered by jonathan on March 22, 2015 at 07:43 PM

    I apologize, after doing further test I was able to reproduced it!

    See screenshot for details


    test form http://www.jotform.me/form/50807439942462

    I will submit a bug ticket report to our higher team support to check on this.

    We will let you know here for any update on the status.



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    Answered by sequencesafety on March 24, 2015 at 10:16 AM

    Thank you!

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    Answered by Ben on March 24, 2015 at 11:21 AM

    In my colleague's name you are welcome.

    Do let us know if you have any further issues with this or something else and we would be happy to assist.