What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "Payment can not be completed" -PayPal.

    Asked by laceyanncampbell on March 22, 2015 at 09:59 AM

    I integrated Paypal on my form that I created, but when I tried to send it out to people to used. It takes you through the payment portion and states that it cannot complete payment. What am I doing wrong?

    integrate integrated and
  • Profile Image
    JotForm Support

    Answered by BDAVID on March 22, 2015 at 05:15 PM

    Your payment integration is correctly setup, this failure might be on customer side regarding the PayPal account not the integration. 

    The main reason seems is the card payment failing or most likely being rejected. I would advise trying again or request that they try a different card.

    Resource:

    https://www.paypal-community.com/t5/Sending-and-receiving-money/This-payment-cannot-be-completed-and-your-account-has-not-been/td-p/531186?profile.language=en-gb