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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notifications Not Going Out

    Asked by davetx45 on March 22, 2015 at 12:12 PM

    Hello,

      We use JotForm on our website to get applications submitted for our wholesale website.

    I rely on JotForm sending out form submissions to my email (info@skivvieswholesale.com) to know when someone signs up.

     

    I had a customer fill out the form on (3-20-2015 16:24:05) and a test I did on (3-22-2015 10:55:35) and both times I did not receive the auto email from JotForm like I have in the past.

    Can you help me understand what's happening? This is a crucial part of my business to get these emails of the form submittions

    Page URL:
    http://skivvieswholesale.com/pages/request-account

    email notifications email Emails Submissions JotForm fill
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 22, 2015 at 07:05 PM

    Your email address  info@skivvieswholesale.com is IN the bounce list

    Reason(s) : soft-bounce

    To prevent further problems you may white-list our domain names,
    if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender

    · jotform.com
    · email.amazonses.com
    · amazonses.com
    · jotform.co
    · secure.jotform.co
    · s3.amazonaws.com
    · static-interlogyllc.netdna-ssl.com


    You can also remove yourself from bounce list if this ever happen to you again, here is how:

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list





  • Profile Image

    Answered by davetx45 on March 24, 2015 at 10:08 PM

    Hello Jeanette,

      On that day I submitted the question to you I checked both (info@skivvieswholesale.com) & (info@skivviesmensunderwear.com) on that bounce list and it said it was "NOT" on the bounce list.

    I am still not getting any emails from jot form and jot form "is" on the white list.

    I also tried updating to other email address's and my websites nor gmail is receving your emails.

     

    Please advise.

    I'm not even getting emails that you even replied to this message 2 days ago.......

  • Profile Image
    JotForm Support

    Answered by Welvin on March 25, 2015 at 06:10 AM

    Hi,

    The emails may have been filtered as spam by your email service provider so kindly check your spam folder. If no emails are there, I would suggest checking it to your host and then add us again to your whitelist. This time, add both our IP Addresses and Domains:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If doing this won't solve the problem, then I would suggest using Mandrill SMTP to your forms:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Mandrill is proven and will help you receive the submissions to your email.

    Thank you!