Email Notifications Not Going Out

  • davetx45
    Asked on March 22, 2015 at 12:12 PM

    Hello,

      We use JotForm on our website to get applications submitted for our wholesale website.

    I rely on JotForm sending out form submissions to my email (info@skivvieswholesale.com) to know when someone signs up.

     

    I had a customer fill out the form on (3-20-2015 16:24:05) and a test I did on (3-22-2015 10:55:35) and both times I did not receive the auto email from JotForm like I have in the past.

    Can you help me understand what's happening? This is a crucial part of my business to get these emails of the form submittions

    Page URL: http://skivvieswholesale.com/pages/request-account
  • Jeanette JotForm Support
    Replied on March 22, 2015 at 7:05 PM

    Your email address  info@skivvieswholesale.com is IN the bounce list

    Reason(s) : soft-bounce

    To prevent further problems you may white-list our domain names,
    if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender

    · jotform.com
    · email.amazonses.com
    · amazonses.com
    · jotform.co
    · secure.jotform.co
    · s3.amazonaws.com
    · static-interlogyllc.netdna-ssl.com


    You can also remove yourself from bounce list if this ever happen to you again, here is how:

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list





  • davetx45
    Replied on March 24, 2015 at 10:08 PM

    Hello Jeanette,

      On that day I submitted the question to you I checked both (info@skivvieswholesale.com) & (info@skivviesmensunderwear.com) on that bounce list and it said it was "NOT" on the bounce list.

    I am still not getting any emails from jot form and jot form "is" on the white list.

    I also tried updating to other email address's and my websites nor gmail is receving your emails.

     

    Please advise.

    I'm not even getting emails that you even replied to this message 2 days ago.......

  • Welvin Support Team Lead
    Replied on March 25, 2015 at 6:10 AM

    Hi,

    The emails may have been filtered as spam by your email service provider so kindly check your spam folder. If no emails are there, I would suggest checking it to your host and then add us again to your whitelist. This time, add both our IP Addresses and Domains:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If doing this won't solve the problem, then I would suggest using Mandrill SMTP to your forms:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Mandrill is proven and will help you receive the submissions to your email.

    Thank you!