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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Missing emails

    Asked by csatchell on October 31, 2011 at 02:40 PM

    I am no longer receiving emails from jotform submissions. Please advise.

    Page URL:
    http://www.jotform.com/csatchell/10344942164

  • Profile Image

    Answered by AtacanC on October 31, 2011 at 03:04 PM

    Hi,

    We apologize for any inconvenience this may have caused. Please change your sender e-mail to noreply@jotform.com as shown below.

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings" 

    5. Change ''Sender E-Mail'' to noreply@jotform.com.

    You can also add these ip addresses to your mail provider's whitelist:

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If this still doesn't work, please do let us know. So we can investigate further.