Missing emails

  • Profile Image
    Asked on October 31, 2011 at 02:40 PM

    I am no longer receiving emails from jotform submissions. Please advise.

  • Profile Image
    Answered on October 31, 2011 at 03:04 PM


    We apologize for any inconvenience this may have caused. Please change your sender e-mail to noreply@jotform.com as shown below.

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings" 

    5. Change ''Sender E-Mail'' to noreply@jotform.com.

    You can also add these ip addresses to your mail provider's whitelist:

    If this still doesn't work, please do let us know. So we can investigate further.