What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    we upgraded to Professional on friday 10/28 and our account still hasn't been upgraded. please fix ASAP. thanks

    Asked by adlubow on October 31, 2011 at 02:42 PM

    order confirmation # 62808104


  • Profile Image

    Answered by fxr on October 31, 2011 at 05:00 PM


    Its seems you have upgraded using a different email address from the one asscoiated with your current account.

    One of my more experienced colleagues will be help untangle your subscriptions soon.

    In the meantime, I have reactivated your forms.

    Thanks for your understanding; we'll get this situation sorted out soon. 

  • Profile Image

    Answered by adlubow on October 31, 2011 at 05:08 PM

    ok, thanks for your help.

  • Profile Image
    JotForm Support

    Answered by mliz on October 31, 2011 at 08:14 PM

    Your account is now upgraded to Professional subscription your forms should be working fine. Please re login to your JotForm account and you should see increase in the quota limits.

    Thanks for using JotForm.