we upgraded to Professional on friday 10/28 and our account still hasn't been upgraded. please fix ASAP. thanks

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    Asked on October 31, 2011 at 02:42 PM

    order confirmation # 62808104


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    Answered on October 31, 2011 at 05:00 PM


    Its seems you have upgraded using a different email address from the one asscoiated with your current account.

    One of my more experienced colleagues will be help untangle your subscriptions soon.

    In the meantime, I have reactivated your forms.

    Thanks for your understanding; we'll get this situation sorted out soon. 

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    Answered on October 31, 2011 at 05:08 PM

    ok, thanks for your help.

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    Answered on October 31, 2011 at 08:14 PM

    Your account is now upgraded to Professional subscription your forms should be working fine. Please re login to your JotForm account and you should see increase in the quota limits.

    Thanks for using JotForm.