we upgraded to Professional on friday 10/28 and our account still hasn't been upgraded. please fix ASAP. thanks

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    adlubow
    Asked on October 31, 2011 at 02:42 PM

    order confirmation # 62808104

    PLEASE UPGRADE!

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    fxr
    Answered on October 31, 2011 at 05:00 PM

    Hello.

    Its seems you have upgraded using a different email address from the one asscoiated with your current account.

    One of my more experienced colleagues will be help untangle your subscriptions soon.

    In the meantime, I have reactivated your forms.

    Thanks for your understanding; we'll get this situation sorted out soon. 

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    adlubow
    Answered on October 31, 2011 at 05:08 PM

    ok, thanks for your help.

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    mliz
    Answered on October 31, 2011 at 08:14 PM

    Your account is now upgraded to Professional subscription your forms should be working fine. Please re login to your JotForm account and you should see increase in the quota limits.

    Thanks for using JotForm.