notification emails not being sent

  • Profile Image
    bkonieczny
    Asked on October 31, 2011 at 03:22 PM

    These forms are not receiving notification emails. Problem started around 10/22/11. some forms worked on 10/28/11.

    Sender and ip addresses were whitelisted last week. tried changing sender to jotform, noreply@jotform ect....

    http://form.jotform.com/form/12145303206

    http://form.jotform.com/form/10893847221

    http://form.jotform.com/form/10894554168

    http://form.jotform.com/form/11250528209

    http://form.jotform.com/form/10895833231

     

    One that IS working: http://form.jotform.com/form/10891638229

  • Profile Image
    Mike_T
    Answered on October 31, 2011 at 05:02 PM

    Thank you for providing such detailed information.

    Once again we are very sorry for the inconveniences you are facing. I have created a ticket to our Level 2 Technicians about your problem. We will get back to you with update on this thread as soon as possible.

    Thank you for your patience and cooperation with us.

  • Profile Image
    bkonieczny
    Answered on October 31, 2011 at 05:39 PM

    Just received this in my mailbox.

    The original message was received at Mon, 31 Oct 2011 17:36:45 -0400
    from localhost [127.0.0.1]

       ----- The following addresses had permanent fatal errors -----
    <bkonieczny@bisa-inc.com>
        (reason: 550 permanent failure for one or more recipients (bkonieczny@bisa-inc.com:blocked))

       ----- Transcript of session follows -----
    ... while talking to d2130a.ess.barracudanetworks.com.:
    >>> DATA
    <<< 550 permanent failure for one or more recipients (bkonieczny@bisa-inc.com:blocked)
    554 5.0.0 Service unavailable

  • Profile Image
    eee
    Answered on October 31, 2011 at 05:47 PM

    Hi Bkonieczny,

    We're receiving a bounced reply from your email provider. Could you please contact with them with the log below ? 

    Regards,

    Ertuğrul.

     

    The following message to <bkonieczny@bisa-inc.com> was undeliverable.
    The reason for the problem:
    5.3.0 - Other mail system problem 550-'permanent failure for one or more recipients (bkonieczny@bisa-inc.com:blocked)'

  • Profile Image
    bkonieczny
    Answered on November 01, 2011 at 01:33 PM

    The Header from the undelivered mail seems to suggest a problem on your end. I also tried testing emails to a Different mail provider with no results.

    Return-Path: <bkonieczny@bisa-inc.com>
    Received: from ying.jotform.com (localhost [127.0.0.1])
        by ying.jotform.com (8.14.3/8.14.3/Debian-5+lenny1) with ESMTP id p9VLajOk025646
        for <bkonieczny@bisa-inc.com>; Mon, 31 Oct 2011 17:36:45 -0400
    Received: (from jotform@localhost)
        by ying.jotform.com (8.14.3/8.14.3/Submit) id p9VLajR4025645;
        Mon, 31 Oct 2011 17:36:45 -0400
    X-Authentication-Warning: ying.jotform.com: jotform set sender to bkonieczny@bisa-inc.com using -f
    To: bkonieczny@bisa-inc.com
    Subject: (TEST) New submission: {form_title}
    Date: Mon, 31 Oct 2011 17:36:45 -0400
    From: bkonieczny@bisa-inc.com
    Reply-to: bkonieczny@bisa-inc.com
    Message-ID: <10d8a1f0eb0ed0670cb484fb2f297532@ying.jotform.com>
    X-Priority: 3
    X-Mailer: PHPMailer Lite 5.1 (phpmailer.codeworxtech.com)
    MIME-Version: 1.0
    Content-Transfer-Encoding: 8bit
    Content-Type: text/html; charset="utf-8"

  • Profile Image
    bkonieczny
    Answered on November 01, 2011 at 01:39 PM

    Please fix this fast....I'm already looking for another form provider......time is running out.

  • Profile Image
    bkonieczny
    Answered on November 01, 2011 at 01:50 PM

    Another thing i dont understand is how one of my forms works fine to the email in question. while the other forms do not. how could this be?

  • Profile Image
    fxr
    Answered on November 01, 2011 at 02:02 PM

    I have cloned your first form (12145303206), and added my email address to its notification list, submitted and got the submission fine. Can you check if there is any receipt of that submission to your email address? 

    if you are willing we could add my email address to your form itself notifications, we can then try a couple of tests. It could help with troubleshooting.

    Are these forms of yours embedded anywhere?

    --

    The email header above doesnt report any errors. Its fine. 

    All our server logs continue to report that mails are being sent fine to your email address.

  • Profile Image
    bkonieczny
    Answered on November 01, 2011 at 02:12 PM

    ok. IM sorry there is so much about this that I dont understand. I'll try to relay the information to the guys that handle our email, but that could take a while.

  • Profile Image
    bkonieczny
    Answered on November 02, 2011 at 01:56 PM

    Our IT guys did something and now my notifications are coming through. Thank you so much for your technical support through this. I truly enjoy your form builder and services!

  • Profile Image
    fxr
    Answered on November 02, 2011 at 02:04 PM

    Really happy to hear you appear all sorted out now, bkonieczny, I know its must of been a frustrating period for you. 

     

    & thanks for the kind words, appreciated.