What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    how safe is this?

    Asked by katiewagner on October 31, 2011 at 03:45 PM

    Is this really safe enough to use it for highly sensitive information?

  • Profile Image

    Answered by AtacanC on October 31, 2011 at 05:15 PM

    Hi Katie,

    You can enable SSL on your form to transmit the data securely. 
    However once the data is saved on our servers it is not encrypted.

    It is simple to enable SSL on forms created with JotForm just change http to https.

    When getting the Embed Code you can also choose the secure form option:
    1. Open the form in JotForm
    2. Click on 'Setup & Embed'
    3. Enable 'Secure Form' then copy the embed code.

    JotForm does not keep credit card information we simply forward it to the payment
    gateway for processing. We also delete it from our database entries and logs
    to keep the information safe and secured. We use a 256-bit Godaddy SSL Certificate. Here is what they 
    say about the security in their FAQ:

    What Is the Encryption Strength of Your SSL Certificates?

    All of our SSL certificates support high-grade 256-bit encryption.

    The actual encryption strength on a secure connection using a digital certificate is determined by the level of encryption supported by the user's browser and the server that the website resides on. For example, the combination of a Firefox browser and an Apache Web server normally enables up to 256-bit AES encryption with our SSL certificates. This means that depending on the Web browser and Web server that combine to establish the secure connection through one of our SSL certificates, the encryption strength of the secure connection may be 40, 56, 128, or 256 bit.

    PS: Original post from our colleague Mliz.

    You may also find this thread useful.

    https://www.jotform.com/answers/53208-how-safe-is-this

    If you have any other concerns, feel free to contact us.