Integration with Google Drive stopped working

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    Asked on March 23, 2015 at 02:59 AM

    Hello, about 6 months ago I set up a form which had integration with google drive, as well as google spreadsheets.

    About a week ago, the google drive integration stopped working, but the forms still work fine, and I still get the email notifications etc.  I did not touch anything in my account - I just let Jotform do its thing for so many months now.  I am not sure what happened there.

    To try and fix that, I removed the integration of google drive and set it up again.  Good news is that the integration is working, but I got a second folder in google drive with my new test forms in that new google drive folder.  Is there a way to let my new forms ADD to the old folder I have been using for the last months?


    Also, it seems that in my google spreadsheets integration, the submission date is not correct.  (see the image attached).

    Honestly, I don't remember (nor can I find on my form) where I am pulling the submission date.  Or is that a google spreadsheet function?


    Julius Dokulil

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    Answered on March 23, 2015 at 03:29 AM

    This is the same issue i am having!
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    Answered on March 23, 2015 at 09:47 AM

    Hi Julius,

    The issue that you had with Google Drive happened because of a change in Google Drive policy, breaking all integrations until recreated or confirmed by your administrator (depending if you are using Google App or personal Google account).

    Now in regards to the spreadsheet. Could you please tell us if you had the right date before, but when you just re-created the Google Spreadsheet and old data was added to it, it saved it with bad data?

    If so, do try to:

    1. remove the current integration to Google Spreadsheet
    2. set up Google Spreadsheet integration again

    If the data is entered badly again, do let us know.

    In regards to a new folder - yes, that is the way it should happen. Each time you make a new integration, it will create a new folder - just like new spreadsheet integration will create new spreadsheet.

    If you want to keep the data in the same folder, I would recommend moving the folders from old integration to the new folder, but would advise not to make any other type of changes to the new folder - renaming, moving, etc since that would break the integration and that can happen at any time - the same day or a week after.

    @guest_50213932121036 I see that you have mentioned this on a different thread as well so I have moved your question to a new thread where we will help you not only with this, but with something else that I have noticed in regards to your account.

    This will all be mentioned on this new thread here:

    Thank you.