What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Data not saving in widget fields

    Asked by nsteele on March 23, 2015 at 09:09 AM

    I thought that your form would save data for up to 30 days and some of my customers are experiencing that it will only save the data directly placed from JotForm, not the fields that were placed via a widget. How do I get it to save all the data?

    Page URL:
    http://form.jotform.us/form/50285819778168?

    in JotForm all and Via
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    JotForm Support

    Answered by Charlie on March 23, 2015 at 11:32 AM

    Hi,

    Are you referring to the AutoFill feature of the form? To where you have set it for your customers to continue filling out the form and saving the data up to 4 weeks? Also, may I know what widgets you are referring to? I see you are using the following widgets: Data Grid, Signature, Infinite List, and more.

    You might also want to consider this workaround, instead of using the AutoFill feature: http://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later.

    Do let us know if this is doable.

    Thank you.

  • Profile Image

    Answered by nsteele on March 23, 2015 at 12:26 PM

    Yes I believe I had it set to save for 4 weeks but got a complaint that it was only saving certain parts of the form.  I will look into your suggestion in the future, I don't want to change anything in the middle of registration right now.

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    Answered by Carina on March 23, 2015 at 01:28 PM

    Also it is important to mention that the auto-fill feature will only work if user does not clear the browser's cache in the meantime. But please provide us more details on which fields were not saving so we can run further tests and be of more assistance.

    We'll wait for more details to proceed.