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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble with google Drive submissions

    Asked by SCMHR on March 23, 2015 at 10:25 AM

    Hello, I have recently set up our company application for new hires through Jotform.  We have integrated with google drive to store all submissions. I have noticed that some "applicants" will appear in the submission folder on jotform and I will also receive them by email, however they are not on the google drive. This only happens to some of the applicants. What would cause this?  This has happened on both my applications I have created.




    I have attached a picture showing visible submissions on jotform, and absent applicants in the google drive


    Let me know what you think.


    I can be reached at 682-703-4955

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    JotForm Support

    Answered by BJoanna on March 23, 2015 at 12:24 PM

    After investigation we would suggest that you follow next steps:

    1. Remove the current integration

    2. Clear your JotForm cache

    3. Re-integrate with Google Drive

    I noticed that just submissions from 18th of March are missing. You can try with manual adding of them. Here are the steps how to send a copy of missing submission records to your Google Drive:

    1. Click on "My Forms" from the top menu.

    2. Select the form for which you want to save the submission record in Google drive.

    3. Click on "Submissions" button from toolbar.

    4. Click on the "Edit" button in the submission list page.

    5. Click on the submit button of your form in edit mode.

    Editing a submission record will also save a copy of the submission to you integrated Google Drive.

    Hope this will help.

    Let us know if you need further assistance.