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  • Profile Image

    Thank you page is not being displayed when my form is filled

    Asked by uberCOACH on March 23, 2015 at 10:31 AM

    Hey

    Something weird happens currently : people filling my form don't see thank you page nor receive an email

    I attached a screenshot of what people see after submitting the form

    Can you help me on this ?

    Cheers

     

     

    Page URL:
    http://form.jotformeu.com/form/50614453010339

    Screenshot
    email receive thank attached displayed
  • Profile Image

    Answered by raul on March 23, 2015 at 12:45 PM

    I was able to reproduce the issue on my side using your form, but I wasn't able to do it once I cloned it to my account here: http://www.jotformpro.com/form/50814549518966

    Can you try to clone the form in your account, to see if that fixes the issue? If it does, you can import the submissions to the cloned version of your form.

    Let us know if the issue persists. Thank you.