What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hide empty fields on autoresponder Emails

    Asked by Driftcenter on March 23, 2015 at 11:30 AM


    I have noticed by reading past threads that you are not able to hide empty fields on autoresponder emails, if you have edit that that template. The only way to exclude empty fields it to use the default email notifier template and have the data table locked.

    But is there not anyway i could manually script my own edited email to not show empty fields?
    This is mainly because i have one address that will be shown for the customer and one delivery address that i don´t want the customer to see, plus to remove the "question" and "Answer" lines and edit it to fit my purposes.  

  • Profile Image
    JotForm Support

    Answered by Charlie on March 23, 2015 at 01:08 PM


    I'm not sure if I understand your concern completely.

    If you would like to remove a separate address field where you do not want your customers to see, then you can edit the autoresponder's email body message.

    If you click the autoresponder email, you'll be able to see the "Compose Email" settings, you can remove the field that you don't want your customers to see.


    But, if you would like to hide the empty fields for the autoresponder, you can do that by changing the settings in your "Preferences". Enable the "Hide Empty Fields on Emails". 

    I've tested it on my end and empty fields are not shown in my autoresponder. You can try doing a test submission after enabling the option above.

    Do let us know if this works.

    Thank you.


  • Profile Image

    Answered by Driftcenter on March 24, 2015 at 03:27 AM


    This do not work on my end, i can either choose the default setting with locked data table, then empty fields will be hidden i the mail. Or edit it but then all the fields show in the email.

    This is what it tells me when i try to edit.


    And when i try to lock the table again

  • Profile Image
    JotForm Support

    Answered by Charlie on March 24, 2015 at 09:05 AM


    If you lock the data table the email notification will be presented in a table automatically, it will also enable the hidden empty fields feature.

    In this case, if you would like to choose what to show to your users who will receive the autoresponder, then I would advise you customize the email body and choose what you would like to show only, but you will need to unlock the data table. Here's an example:


    Unfortunately, it is not possible to customize your email body without unlocking it. And the hide empty fields is only available in the default data table (which is the locked one).

    Kind regards.