What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is it possible to downgrade my membership?

    Asked by MassDHE on March 23, 2015 at 12:04 PM

    I asked my accounts payable person to purchase me a one-month Premium membership, but she bought an annual membership. We truly only need this for a few weeks, once a year. Is it possible to downgrade the membership she just purchased?

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    JotForm Support

    Answered by Kiran on March 23, 2015 at 01:25 PM

    I've cancelled the existing premium yearly subscription that was just purchased and have processed full refund. It may take upto 7 business days to reflect the refund amount in your account statement. The account is now set back to Free subscription so that you may now subscribe to monthly plan.

    Please let us know if you need any further assistance. We will be happy to help.