What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We upgraded our account. How do we re-enable our forms?

    Asked by ronaldlthomas on March 23, 2015 at 12:08 PM

    Good afternoon. This is an urgent message and if someone could contact us via phone, that would be great.

    Maurice Wingfield 440-473-2000 x5404

    mwingfield@thingsremembered.com

    It seems that someone on our end accidentally renewed the account at a lower than needed subscription level. As a result, we were quickly over our quota and our forms have been disabled. Even though we went through the upgrade steps, our forms are still disabled.

     

    How can we quickly re-enable these forms?

     

    Thank you for your time,

    Maurice

    Page URL:
    http://www.thingsremembered.com/content.jsp?pageName=businesspopupland<br/>ing&amp;int=BizLifestyle_BizPopUp

    Screenshot
    upgraded message and accidentally href
  • Profile Image
    JotForm Support

    Answered by Welvin on March 23, 2015 at 01:19 PM

    Hi Maurice,

    My colleague have made the adjustments to your account based on your first forum thread, kindly check:

    http://www.jotform.com/answers/538552-Billing-Question#1

    Thank you!