What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Password reset

    Asked by Mahla Pourshamsa  on March 23, 2015 at 01:23 PM

    I'm trying to reset my password but instructions are not sent to my email.

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    JotForm Support

    Answered by david on March 23, 2015 at 02:45 PM


    This is due to not having a registered account.  All of your forms were created without logging and this account was upgraded without being registered:


    Please register and account using your same email address.  If the subscription is not properly applied to your registered account, let us know and we will be happy to transfer it.  Same with your forms, if they are not automatically transferred when you register, let us know and we will move those as well.