What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing submission(s)

    Asked by eliendg on March 23, 2015 at 03:50 PM


    Today I found out that someone filled out our form, submitted it, even got the automatic email reply but the submission didn't get through to us (neither in Google Spreadsheets nor on the Jotform website).

    The reverse situation also occurred (although less problematic for our uses): someone else tried to fill out the form but the screen turned white after filling out a few fields. Submitting wasn't possible and this person didn't get the automatic email, but we did receive three entries within a minute or so. 

    This worries me a lot. We are using Jotform for online ticket reservations to our play. It won't be long till everything's sold out and I would hate to find that there are other entries missing that were actually confirmed to our audience through the automatic email...

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    JotForm Support

    Answered by jonathan on March 23, 2015 at 05:52 PM

    Please tell us which submission email of the form http://www.jotformeu.com/form/50312862985359

     have a missing submisison(s) when check on the View Submissions page.

    We will check once we know this information.

    Thank you.