Google Drive integration not working

  • Thinkbright
    Asked on March 23, 2015 at 9:09 PM

    Dear Support Team,

     

    Since some days I've been having Google Drive integration problems. The problem appeared spontaneously and is consistent across all my forms. I have tried re-doing the integration to no success. Basically the problem is that nothing is showing up on the Google Drive folder (uploaded files, pdf summary, etc.)

     

    Could you please help me,

     

    Thanks

     

    Pablo

    Page URL: http://www.jotform.com//?formID=43594245159866
  • Charlie
    Replied on March 24, 2015 at 3:04 AM

    Hi Pablo,

    We had some temporary issues regarding Google Drive integration recently.

    Could you try the following:

    1. First, remove your integration

    Google Drive integration not working Image 1 Screenshot 20

    2. Click "Save" button.

    3. Clear your form's cache.

    4. Go back to the form and edit it.

    5. Re-integrate Google Drive. Make sure that you don't change anything on your Google Drive folder.

    6. Save the form and make a test submission.

     

    See if that fixes the problem.

    Kind regards

  • Thinkbright
    Replied on March 24, 2015 at 9:35 PM

    Will do. Thanks for the quick turnaround!

  • Charlie
    Replied on March 24, 2015 at 10:40 PM

    You're welcome. Apologies for the inconvenience that this might have caused you. Please do let us know if you are still experiencing the problem.

    Thank you.