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    Import App: Error on importing submissions

    Asked by photographybybambi on March 24, 2015 at 03:07 AM

    What have I done…or what do I need to change to get these to work.  This has happened with every form I've tried to import so far...


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    JotForm Support

    Answered by Charlie on March 24, 2015 at 03:21 AM

    Hi again,

    Are you referring to this app: Import Data app? To properly import a .csv or .xls file submission, you will need to copy the formatting of the template as mentioned by the error.

    Here's an example:


    You'll need to copy those template format, example: 1_Full Name_fullname should be the name of the column where the name values are. In .csv or .xls file that would be the 1st row. Please refer to this guide: http://www.jotform.com/help/309-How-to-Migrate-Form-Data-from-Adobe-FormsCentral-to-JotForm, where the template format is mentioned.

    I hope this helps. Do let us know if this works. 

    Kind regards.