Forms have stopped coming through to us via email?

  • scottp94
    Asked on March 24, 2015 at 6:34 AM

    Have checked our email address is still stored in settings.

  • Charlie
    Replied on March 24, 2015 at 10:37 AM

    Hi,

    Upon checking your form named "SEEC Contact", I see the email address sc***ponton**1@a**.com is actually in our bounce list. This is the reason that our system outputted:

    smtp;521 5.2.1 : (DMARC) This message failed DMARC Evaluation for an AOL Domain. For more information please visit http://postmaster-blog.aol.com/2014/04/22/aol-mail-updates-dmarc-policy-to-reject/

    I've removed it in our bounce list but please do check this guide on how to prevent bounce related issues on emails: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Pleas do try a test submission by filling out your form and clicking the submit button, see if you are able to receive the notification email.

    Kind regards.