What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms have stopped coming through to us via email?

    Asked by scottp94 on March 24, 2015 at 06:34 AM

    Have checked our email address is still stored in settings.

    Page URL:

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    JotForm Support

    Answered by Charlie on March 24, 2015 at 10:37 AM


    Upon checking your form named "SEEC Contact", I see the email address sc***ponton**1@a**.com is actually in our bounce list. This is the reason that our system outputted:

    smtp;521 5.2.1 : (DMARC) This message failed DMARC Evaluation for an AOL Domain. For more information please visit http://postmaster-blog.aol.com/2014/04/22/aol-mail-updates-dmarc-policy-to-reject/

    I've removed it in our bounce list but please do check this guide on how to prevent bounce related issues on emails: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Pleas do try a test submission by filling out your form and clicking the submit button, see if you are able to receive the notification email.

    Kind regards.