What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to submit: Error refreshing the OAuth2 token message shown

    Asked by skellyer on March 24, 2015 at 08:40 AM

    Hello,

    My users are unable to submit the form after they input their information. I tried to submit one myself as well and it gave us error message.

    Here is the message: Error refreshing the OAuth2 token, message: '{ "error" : "invalid_grant" }'

     

    Page URL:
    http://www.jotform.us/form/30585242594155

    refreshing submit error on submit refresh OAuth2 token form error Google Drive
  • Profile Image

    Answered by Ben on March 24, 2015 at 11:18 AM

    I took a look at your jotform and I was able to recreate the same.

    However when I tried cloning your jotform it worked properly for me: http://form.jotformpro.com/form/50824124630951

    Could you please try and clone my clone of your jotform and see if it would work for you?

    You can do that by following these steps: How to Clone an Existing Form from a URL

    Do let us know how it goes.

  • Profile Image

    Answered by skellyer on March 24, 2015 at 01:10 PM

    Hello,

    The cloning process works. However, I am still getting submissions from people from the old form, but they are still receiving the error. Is there no way to fix this?

  • Profile Image

    Answered by skellyer on March 24, 2015 at 01:19 PM

    Nevermind, I read other people's forum and i was able to fix it.

    Thank you for your help

  • Profile Image

    Answered by Ben on March 24, 2015 at 02:23 PM

    Great thank you for updating us.Do let us know if you have any further questions and we would be happy to assist.