Unable to submit: Error refreshing the OAuth2 token message shown

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    skellyer
    Asked on March 24, 2015 at 08:40 AM

    Hello,

    My users are unable to submit the form after they input their information. I tried to submit one myself as well and it gave us error message.

    Here is the message: Error refreshing the OAuth2 token, message: '{ "error" : "invalid_grant" }'

     

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    Ben
    Answered on March 24, 2015 at 11:18 AM

    I took a look at your jotform and I was able to recreate the same.

    However when I tried cloning your jotform it worked properly for me: http://form.jotformpro.com/form/50824124630951

    Could you please try and clone my clone of your jotform and see if it would work for you?

    You can do that by following these steps: How to Clone an Existing Form from a URL

    Do let us know how it goes.

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    skellyer
    Answered on March 24, 2015 at 01:10 PM

    Hello,

    The cloning process works. However, I am still getting submissions from people from the old form, but they are still receiving the error. Is there no way to fix this?

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    skellyer
    Answered on March 24, 2015 at 01:19 PM

    Nevermind, I read other people's forum and i was able to fix it.

    Thank you for your help

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    Ben
    Answered on March 24, 2015 at 02:23 PM

    Great thank you for updating us.Do let us know if you have any further questions and we would be happy to assist.