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skellyerAsked on March 24, 2015 at 8:40 AM
Hello,
My users are unable to submit the form after they input their information. I tried to submit one myself as well and it gave us error message.
Here is the message: Error refreshing the OAuth2 token, message: '{ "error" : "invalid_grant" }'
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BenReplied on March 24, 2015 at 11:18 AM
I took a look at your jotform and I was able to recreate the same.
However when I tried cloning your jotform it worked properly for me: http://form.jotformpro.com/form/50824124630951
Could you please try and clone my clone of your jotform and see if it would work for you?
You can do that by following these steps: How to Clone an Existing Form from a URL
Do let us know how it goes.
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skellyerReplied on March 24, 2015 at 1:10 PM
Hello,
The cloning process works. However, I am still getting submissions from people from the old form, but they are still receiving the error. Is there no way to fix this?
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skellyerReplied on March 24, 2015 at 1:19 PM
Nevermind, I read other people's forum and i was able to fix it.
Thank you for your help
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BenReplied on March 24, 2015 at 2:23 PM
Great thank you for updating us.Do let us know if you have any further questions and we would be happy to assist.