What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What are the mail symbols in my form's submissions?

    Asked by tgbam on March 24, 2015 at 10:52 AM
    Also, when i check the submissions via my Jotform account, i notice little mail symbols next to each entry. Some are "opened" and some are "closed". However, it doesn't specify anywhere what those symbols indicate and what happens when I click on an "opened" mail.
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    JotForm Support

    Answered by Charlie on March 24, 2015 at 11:06 AM

    Hi,

    There are indicators to let you know if you have received a new submission on your forms, example is the screenshot below, you'll see a red icon with a number on it, it indicates that I have received 2 new submissions that I have not yet opened.

     

    If you are referring to the mail icon in your submissions page, it just indicates that you have not yet read it, clicking it will change the icon to an opened mail which means you have read it.

    I hope this helps. Do let us know if you need more information on this.

    Thank you.