What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by rmcguigan on March 24, 2015 at 11:19 AM
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    JotForm Support

    Answered by Charlie on March 24, 2015 at 12:24 PM


    Unfortunately, I'm unable to understand your concern fully. I see that your account rmcguigan is already in "Free" account? But I do see that you have a similar account with a different username which is rmcguigan1, that one has an active subscription plan, would you like to cancel it?

    If you would like to cancel your subscription, you can follow the steps below.

    1. Log in to your www.jotform.com (make sure to log in to the account that has an active subscription plan).

    2. Navigate to Settings->Billing->Choose the "Starter" or "Free" plan.


    After cancellation, your account will remain in your current subscription until the expiration date of it, after that it will switch to "Free" or "Starter" plan and you will not be billed anymore.

    Kind regards.