My form is not allowing to submit

  • RogerYelvington01
    Asked on March 24, 2015 at 12:10 PM

    Hey Guys!

     

    I have this form:

    https://secure.jotformpro.com/form/42784765638976


    It is not submitting via ipad, or several different computers at the office.  It is submitting on one computer randomly, and we've tried clearing the cache, on jotform, and the browser cache and history etc.

     

    Please help thank you!

     

    Roger

    Page URL: https://secure.jotformpro.com/form/42784765638976
  • Ben
    Replied on March 24, 2015 at 1:39 PM

    I took a look at your jotform Roger and I see several issues:

    http://www.jotform.com/images/backgrounds/px_by_Gre3g.png

    http://www.jotform.com/uploads/RogerYelvington01/form_files/12presale100.png

    * The files above are being loaded over HTTP while you are opening your jotform over HTTPS which is why there is a rectangle - warning that not all elements are shown.

    To fix this just set the images to be loaded over https instead of http and that is it :)

    The other issue is that you have Spacer widget on your jotform that is using outdated code. What you should do is remove the ones on your jotform and add the new ones instead.

    Once you do this, save your jotform and make a test and I am sure that it will work for you.

    Do let us know if you have any questions along the way and we would be happy to assist with them.

  • RogerYelvington01
    Replied on March 24, 2015 at 2:21 PM

    Thank you,

     

     

    How do I set up the form to have the images be loaded up via https?

  • Ben
    Replied on March 24, 2015 at 3:36 PM

    To do that you would need to look for the CSS that calls the images over http and change it to https.

    I would do that by:

    1. open the jotform
    2. pressing CTRL+F to start the search
    3. type "http" (ignore that it shows that it did not find anything or if it finds)4. open form custom CSS field by clicking on it (How to find inject Custom CSS Codes )
    5. press F3 (do not use search arrows since that would close the CSS editing)
    6. edit each entry into either https or just remove http: so that it only shows //

    For example the code above:

    http://www.jotform.com/images/backgrounds/px_by_Gre3g.png

    can be saved as:

    https://www.jotform.com/images/backgrounds/px_by_Gre3g.png

    but it can also be saved as:

    //www.jotform.com/images/backgrounds/px_by_Gre3g.png

    while in CSS.

    The second one means that it should call image over HTTP if the form is opened over it and if the secure form is requested to open it over HTTPS instead.

    Hope this helps, but if you have any issues do let us know and we can do this for you.