What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some of our submissions are not being uploaded to Google Drive.

    Asked by teplin on March 24, 2015 at 12:25 PM

    Submissions are archived in jotform, however not all have been transferred to Drive. The problem seems to have begun around March 17th. We have two forms right now, one of which recieved no backups (in Drive) between 3/17 - 3/22. The other form did receive some backups, however not everything was transferred. 

    Page URL:
    http://www.rbpmw-efanyc.org/2015-sip-application

    Submissions JotForm problem two forms
  • Profile Image
    JotForm Support

    Answered by david on March 24, 2015 at 01:34 PM

    Hi,

    Due to one of Google's recent updates, our integration was spotty for a bit.  It even caused some of the forms that were integrated with drive to no longer be integrated.  These steps usually allow for the old integration to be fully removed and for the new integration settings to be loaded.  Usually removing and reintegrating the form works, but these steps ensure the new integration is used:

    1. Remove the current integration (this is important step)

    2. Save Form
    3. Clear your jotforms cache
    4. go back to the same form and re-integrate with Google Drive
    5. Save the Form
    6. Make test submission (go to the jotform directly and submit it)

    If you have any further trouble with the integration, let us know and we will be happy to have another look.