What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account was disbaled

    Asked by pnkpuma on March 24, 2015 at 12:29 PM

    How can I delete some submissions to keep my form active? Will this enable my account because I just received an email saying it was disabled? Please let me know if this would work or if I would just need to upgrade. Thanks

    my account Submissions thanks email
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    JotForm Support

    Answered by Charlie on March 24, 2015 at 01:39 PM

    Hi,

    Upon checking your account, it seems like you are near on reaching your upload storage space. 

    To free up the upload space, you can delete submissions with file attachments on them, this will free up your storage space. Please do take note that this is not the same with the submissions limit, for free plan, you have 100 regular submissions, 10 SSL submissions and 10 payment received, all are per month. When you reached your submission limits, deleting submissions will not free your quota, you will need to upgrade to a higher plan OR you can wait for the counters or limits to reset which happens every 1st day of the next month.

    I hope this helps.

    Thank you.