My account was disbaled

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    Asked on March 24, 2015 at 12:29 PM

    How can I delete some submissions to keep my form active? Will this enable my account because I just received an email saying it was disabled? Please let me know if this would work or if I would just need to upgrade. Thanks

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    Answered on March 24, 2015 at 01:39 PM


    Upon checking your account, it seems like you are near on reaching your upload storage space. 

    To free up the upload space, you can delete submissions with file attachments on them, this will free up your storage space. Please do take note that this is not the same with the submissions limit, for free plan, you have 100 regular submissions, 10 SSL submissions and 10 payment received, all are per month. When you reached your submission limits, deleting submissions will not free your quota, you will need to upgrade to a higher plan OR you can wait for the counters or limits to reset which happens every 1st day of the next month.

    I hope this helps.

    Thank you.