What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jot Form Disabled - NEED HELP ASAP

    Asked by Theresa Churgin  on March 24, 2015 at 12:36 PM

    I was instructed to upgrade my Jot form account or it would be disabled. I did upgrade the account at 9:07am here is a copy of the email I recieved.


    Congratulations! Your JotForm account has been upgraded to JotForm Economy Monthly:

    If you have any questions, please feel free to contact us.http://www.jotform.com/contact/

    Thank you for choosing JotForm,

    JotForm Team


    Please let me know if this form is disabled or not as I have a major marketing campaign out that is driving ppl to this form and I do not want to miss out on any leads due to this mistake. 


    Theresa Churgin

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    JotForm Support

    Answered by Kiran on March 24, 2015 at 01:50 PM

    Hello Theresa,

    It seems that you've upgraded your account (teamchurgin) while you're logged out and hence the payment was not linked to your account. However, I have now manually upgraded your account to Economy and activated your account. You should be able to login into your account and see the upgraded status.

    Please let us know if we can be any further help. Thank you.