Jot Form Disabled - NEED HELP ASAP

  • Profile Image
    Theresa Churgin 
    Asked on March 24, 2015 at 12:36 PM

    I was instructed to upgrade my Jot form account or it would be disabled. I did upgrade the account at 9:07am here is a copy of the email I recieved.

     

    Congratulations! Your JotForm account has been upgraded to JotForm Economy Monthly:
    http://www.jotform.com/myaccount/

    If you have any questions, please feel free to contact us.http://www.jotform.com/contact/


    Thank you for choosing JotForm,

    JotForm Team
    jotform@interlogy.com

     

    Please let me know if this form is disabled or not as I have a major marketing campaign out that is driving ppl to this form and I do not want to miss out on any leads due to this mistake. 

     

    Theresa Churgin

  • Profile Image
    Kiran
    Answered on March 24, 2015 at 01:50 PM

    Hello Theresa,

    It seems that you've upgraded your account (teamchurgin) while you're logged out and hence the payment was not linked to your account. However, I have now manually upgraded your account to Economy and activated your account. You should be able to login into your account and see the upgraded status.

    Please let us know if we can be any further help. Thank you.